Can I order a product with special specifications?
How can I contact customer service?
Are orders shipped to all regions of the Kingdom and abroad?
Are there offers or advantages for membership?
What do I do if the product arrives damaged or defective?
Shipping and Delivery
Delivery Areas
Inside Saudi Arabia: Delivery is available to all regions of the Kingdom.
Outside the Kingdom: Products can be shipped to specific countries, which will be clarified upon completing the order.
Delivery Times
Orders are usually prepared within 24-48 hours of payment confirmation.
Delivery time depends on the customer's geographical location:
• Major Cities: 2-3 business days
• Remote Areas: 4-7 business days
• International Shipping: Depending on the shipment destination and chosen shipping method
Shipping Fees
Shipping fees vary depending on order size and geographical area.
Shipping fees are displayed when completing the order before payment confirmation.
Free shipping offers may be available for orders exceeding a certain amount and will be announced within special offers.
Order Tracking
After confirming the order, you can follow the status of your shipment directly via the application or website using the order number.
You will receive automatic notifications when the order is prepared, shipped, and arrives at the specified address.
Receipt Procedures
Please ensure that the product is received in good condition and sign upon receipt.
In case of any damage or shortage in the product, customer service must be contacted immediately to file a complaint according to the Return and Exchange Policy.
Important Notes
Some orders may be delayed during peak times or public holidays, and customers will be contacted in case of any delay.
We are keen to deliver all orders in a safe and fast manner, and we adhere to packaging quality standards to protect products during shipping.
